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Shipping & Returns

Shipping & Returns

Shipping Destinations
We currently ship to any street address in the lower 48 United States, excluding APOs, FPOs and PO Boxes. For shipping and rates outside the contiguous U.S. please contact us..

Shipping Methods

Our goal is to offer you the fastest and safest shipping method. We use several shipping carriers including United Parcel Service (UPS), United States Postal Service (USPS), and select Common Carrier freight carriers. We will automatically select the best carrier when you submit your order so that you receive the best possible delivery time. All CNC orders will need to be shipped via Common Carrier. Delivery of Common Carrier orders will require an adult signature at the time of delivery. Please keep this in mind as you schedule delivery times and locations.

Shipping Locations

Most orders ship from our warehouse centrally located in Columbus, OH. Also, we occasionally use distributor shipping centers across the United States to maximize part availability and minimize the time it takes for you to receive the order.

Shipment Delivery Time

Your purchase of in-stock merchandise will be shipped on the day you order if we receive the order prior to 2 PM Monday through Friday, not including standard business holidays. Orders received after 2 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. If shipment of your order is delayed, Axiom Tool Group will notify you by email.

Orders Damaged in Shipping

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then contact Axiom Tool Group Customer Service to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please contact Customer Service to make arrangements to return the damaged order.

Shipping Refunds

Your original shipping charge will only be refunded for a part sent to you in error, a defective part, or an order you refuse due to damage in shipping. This refund will automatically be credited once we receive and inspect the item. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received defective or damaged in shipping. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at before attempting to return the item. COD shipments will not be accepted.

Return Policy

Axiom Tool Group will charge a 20% restocking fee on any used CNC product returned for any reason.

General Guidelines

• It is necessary to contact Axiom Tool Group to get authorization for a return.
•Axiom Tool Group will only charge you a restocking fee when you return a non-defective item which was opened or used and cannot be resold as new.
• On all returns we will send an email to the original purchaser verifying the return and credit amount.
• Return any new or unused item to us within 30 days of the original ship date and we’ll refund the full purchase price and applicable
taxes, not including shipping and handling charges. For exceptions to shipping and handling charges, please see below.
•Axiom Tool Group will only apply credit to the credit card originally used for the purchase.
• Exact replacements can only be given for a defective item you received, an item damaged in shipping or a item sent in error.
• We will not ship a replacement item before receiving the returned item.
• We will not accept C.O.D. deliveries for shipped returns.
• We will not accept returns on any clearance items.
• Items incorrectly shipped to Axiom Tool Group will not be returned to the customer.
• Any item returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.
• If an item is returned that was not an error or damaged, the original shipping fees (even if a Free Shipping promotion was used) will be deducted from your refund.

Items Damaged in Shipping, Warranty Items, Items Received Defective and Items Sent In Error

If you have been inconvenienced by an item that was damaged in shipping, received defective or sent in error:
• We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
• Any defective item you receive is covered under our manufacturer’s warranty program. Please contact Axiom Tool Group to determine warranty coverage.
• If you choose a refund for the item, we will refund your shipping and handling expenses for an item sent to you in error, received
defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the item. If only a portion of your order is returned, the refund for shipping costs will be prorated.
• If you choose to exchange the item for a duplicate, you will not be responsible for the shipping and handling charges on the replacement item. Shipping and handling charges on the original item will be applied to the replacement; they will not be refunded. Exchanges for unlike items require a refund and new purchase.
• We will also pay for return shipping to Axiom Tool Group for an item sent to you in error, received defective or damaged in shipping. If you believe you qualify and want Axiom Tool Group to pay for return shipping, you must email us at before attempting to return the item. C.O.D. shipments will not be accepted.
• If you indicate "Exchange" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

Return Procedures

Shipping Return
Please read the following procedures prior to shipping an item back to Axiom Tool Group.
• Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.
• Return the product in the original manufacturer’s box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
• Pack a copy of the original Receipt in the box. Address the package to location below:

Axiom Tool Group, Inc
Returns Department
270 E. Broad St.
Westerville, OH 43081

• Remove or mark through all old shipping labels on the outside of the box.
• Ship using UPS, the U.S. Postal Service or a similar carrier. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss.
• Upon receipt and inspection of merchandise, Axiom Tool Group will provide a refund, as appropriate, and a receipt will be emailed to you. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.

Lost Paperwork

How to Return a Part if You Have Lost the Receipt Form
The shipment receipt contains the vital information needed to process a return. If you do not have this information, the following data is required to effectively resolve return issues:

• Order number
• Item number and/or description
• Customer name
• Delivery address
• Telephone number
• Reason for return
• Preference for refund or exchange (exact same item)
Please include all of the above information within the shipment and Axiom Tool Group will notify you of the status of your return upon processing.